With persistence and practice, such a process can lead to lasting results. I know one Wall Street executive who sought to improve his empathy—specifically his ability to read people’s reactions and see their perspectives. Before beginning his quest, the executive’s subordinates were terrified of working with him. People even went so far as to hide bad news from him. Naturally, he was shocked when finally confronted with these facts. He went home and told his family—but they only confirmed what he had heard at work. When their opinions on any given subject did not mesh with his, they, too, were frightened of him.
That’s what Daniel Card of Pequannock, ., says happened to him earlier this year, when a visibly drunk seatmate pulled out his penis as their flight from Los Angeles to Newark was taking off and proceeded to urinate all over Card, a lawsuit filed against United Airlines and obtained by Courthouse News Service alleges.
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